Glovo's FAQ - Suppliers and Invoicing

FAQ:

• 
  Where do I send invoices?

  Please check our "How to invoice" section for all information on the invoicing process.

• 
  How do I track my payment status?

  Please reach out to accountspayable@glovoapp.com to review the payment status of your invoices, if you have invoiced any of our Spanish, Italian or Portuguese entities.

  For the rest of countries, please reach out to the requestor of the services/goods.

• 
  What are Glovo's standard payment terms?

  Glovo's standard payment terms are 30 net days, according to our Terms & Conditions.

• 
  My company details have changed. How do I update my business name, banking information, or contact email address?

  Please check the manual provided in the "Ariba registration" tab in the navigation to learn how to easily update your details in Ariba.

• 
  Our company issued an invoice without a PO stated on it. Now we received the PO number, what should we do?

  Please reissue the invoice with the PO number stated on it, and resend the invoice to the corresponding inbox from Invoice to Pay team (as stated in the "How to invoice" page).

• 
  I have another issue not listed here, who can I contact?

  For invoice related questions, kindly reach out to the Accounts Payable team: accountspayable@glovoapp.com

  For questions regarding onboarding process in Ariba or our Procure to Pay process, please reach out to the Operational Procurement team: operational.procurement@glovoapp.com